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May 18, 2025 01:57 PM
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Rethinking digital transformation for the agentic AI era
CIOs focusing only on productivity gains from gen AI may miss larger opportunities to transform their organizations. As technology changes rapidly, CIOs must invest time in learning vendors’ agentic AI capabilities, reviewing how employees use today’s AI tools, and refining the organization’s digital operating model.
只关注生成式AI带来的生产力提升的CIO可能会错失改造企业的更大机遇。随着技术快速变化，CIO必须投入时间学习供应商的自主型AI能力、审视员工使用现有AI工具的方式，并持续优化企业的数字化运营模式。
Three areas CIOs should focus on include renewing customer centricity’s importance, evolving business engagement practices, and refining their organization’s digital operating model.
- 以客户为中心的用户交互体验，Reimagining product design and CX processes
- 加速研发的管理，Accelerating agile change management
- 改变运维、运营体系，Reinventing the digital operating model